Returns & Exchanges
At Ancestral Cosmetics, we stand by the purity of our heritage-inspired formulas and want you to be completely satisfied with your ritual. If a product doesn't meet your expectations, we offer a 30-day return window for all orders.
Initiate Your Request
Contact our concierge team at [email protected] within 30 days of delivery with your order number and the reason for your return.
Prepare Your Package
Carefully pack the items in their original packaging to ensure the glass bottles and natural ingredients remain protected during transit.
Ship the Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our artisans inspect the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing